1. What does 'Assign speaker' status mean?
1. Assign Speaker Names: • After your interview is uploaded and transcribed, you will see a "pending assignment" status. Click through to assign speaker names. • Play back sections of the interview to ensure the system correctly identifies the interviewee, then assign the name (e.g., James). This will be applied across the entire transcript.
2. Assign Moderator: • Assign the moderator's name (e.g., Marco), and save your changes. Once names are assigned, the status will change to "successful."
3. Generate Summary: • Once the speaker names and roles are set, the system automatically generates the summary.
2. How do I edit or correct a transcription?
1. Enter edit mode: • In the transcript, hover over a paragraph and click the small pen icon to enter edit mode.
2. Check transcription confidence: • In edit mode, check for words highlighted in red, indicating low transcription confidence.
3. Play back and correct the word: • Play back the audio to verify the correct word. Click on the incorrect word, type the correct spelling, and press Enter.
4. Delete unnecessary words: • If needed, delete any incorrect or extra words. Once done, hit "Save," and your transcript will be updated.
3. How do I fix a transcription that is marked as 'failed'?
1. Identify the Failed Transcription: • If a transcription fails, the status will show as "failed." This can happen when uploading research in foreign languages.
2. Resubmit the Transcription: • Click the ellipsis next to the failed transcription and select "Resubmit." When the language selector opens, choose the correct language from the dropdown. For example, select "Dutch" if the interview was in Dutch.
3. Retranscribe and Wait: • After selecting the language, click "Retranscribe." The status will change to "Processing," and once complete, it will show "Pending Assignment."
4. Assign Speaker Roles: • Once the transcription is ready, click through to assign speaker roles and names as usual.
4. Support
Our support team is available from 9:00 am to 5:00 pm (UK time), excluding UK national holidays. You can create a support ticket at any time by emailing support@quallie.ai. Our typical first response time is within 24 hours.